Why is it that computers always breakdown when you least expect or have not budgeted for. Hardware failures, Operating System updates that fail rendering your system crippled when you need it most. Deprecated software, security or malware problems all have their toll on your system.

Let us help you prepare for with our support plan, you can even save money compared with our standard fixed hourly rate.

Why Pre-Paid IT Support

Some businesses do not warrant a full-time technician on staff as they do not require a lot of IT Support. When the occasion does arise that external IT support is required, pre-paid provides priority support and guarantees the quickest solution for any issues you are experiencing.

How Does Pre-Paid Support Benefit You

  • Priority support over ad-hoc customers
  • 1-Hour Fast response 8am-5pm, 3-Hour response outside office hours
  • Unlike some other companies offerings, our pre-paid hours do not expire if unused, when your allocated plan is exhausted just purchase another block
  • Pay less by purchasing in bulk at a reduced hourly-rate
  • Planning a new deployment or rebuild, purchase hours in advance to reduce costs
  • Access to the complete range of knowledge from onsite and cloud computing to virtualisation
  • Simple to manage costs with pre purchased support packs available in 10, 20, 40, 60, 80 or 100 hour blocks

How Can You Use Pre-Paid Support

You can use your purchased support for all of our services, such as;
  • IT support services including servers, desktops and laptops
  • Systems review and auditing
  • Health checks and proactive maintenance
  • System optimisation
  • Backup monitoring
  • IT forward planning
  • System rebuilds
  • OS upgrades
  • ADSL/VDSL Broadband Setup
  • Wired and wireless network configuration
  • Offsite and cloud backups
  • Virtualisation
  • Software development services
  • Web application development
  • Mobile application development

Getting Started With Pre-Paid Computer Support

It is easy to start on a pre-paid service block, no fixed term contracts to sign and you decide what you want to spend in advance.

Simply purchase pre-paid blocks of support hours and receive IT technical support in blocks of 10, 20, 40, 60, 80 or 100 hours.

After an incident, we will log your usage and provide a statement of hours used and the remaining time left, therefore you will know in advance that you may need to purchase more time and keep costs down compared with ad-hoc labour charges. If you have exhausted your pre-allocated hours, simply purchase another block of hours.

Our Pre-Paid PC Maintenance Plans

10 Hours Pre-Paid

5% Saving Over PAYG *

20 Hours Pre-Paid

8% Saving Over PAYG *

40 Hours Pre-Paid

11% Saving Over PAYG *

60 Hours Pre-Paid

14% Saving Over PAYG *

80 Hours Pre-Paid

17% Saving Over PAYG *

100 Hours Pre-Paid

20% Saving Over PAYG *

* PAYG - Labour charged at our standard hourly rate as and when needed

Get In Touch

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